5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that most security guard companies are capable of providing the support that property supervisors want, but also often do not because of a lack of ongoing quality control procedures.
Safety guard companies are unlike any vendor that a home supervisor usually hires. If you hire a painter, you can see whether or not they do their jobs by looking at the walls. But when you hire a security guard company, how often can you see whether the protector organization is doing their job including running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your defenses. In the majority of instances they likely are, but it’s crucial to implement a system of verification and quality control to make sure that issues connected with the deficiency of performing these jobs don’t begin to happen.
In this article we’ll talk five (5) easy actions to enhancing your safety guard service and attaining what you imagine as your ideal gate house security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a specified level of training before they can begin working as security guards. If your state is among these states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security provider and ask yourself does it seem decent.
Additionally, is your security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb method to screen whether the protector is a good match for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This first dialogue can tell you a lot on what to expect from that guard and it gives you an opportunity to ask another guard if you feel that it is necessary.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each guard to the company itself, in many circumstances the guard’s orientation to his assigned land is not as complete. We predict the orientation for the assigned land”Site Specific Training”. Learn What your website specific training resembles:
• Does it happen at your property?
• Just how long is each officer educated?
• Just how long does the security firm double bank?
Determine the answer to every one of the questions and be sure that they fit with what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and your website specific training to acquire an understanding of what goes on preparing a guard to work in your property.
Protect supervision is among the main factors of good security guard support. When security companies deliver poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to find themselves as not as a part of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of remote supervision that prove most successful are:
If your guards must produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re on your property. These tracking systems permit the security guard company to monitor the log and time the activity of these guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an abridged version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard provider provides a method of making sure that each guard is secure and alert. Using guards check-in regularly with the safety guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is occurring with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions about their responsibilities and duties to make sure that they understand their jobs. In reality, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be sure that the adviser is not really a security guard company. If so, your audit is sure to turn up issues with your current security guard company.